Shipping policy
Shipping & Returns Policy
Last Updated: April 18, 2026
Shipping Policy
1. Processing Times
Standard: 3-5 business days
Peak periods: 5-10 business days
2. Free Shipping
FREE shipping on all U.S. orders $18+ (contiguous U.S. only)
Subtotal before tax. Under $18: $4.99-$14.99 based on location/method
3. Shipping Methods & Rates (under $18)
• USPS First Class (3-7 business days): $4.99-$9.99
• USPS Priority Mail (2-5 business days): $8.99-$14.99
4. Realistic Delivery Expectations
• Total time (processing + shipping): 5-10 business days nationwide
• East Coast → West Coast: 7-10 business days typical
• Same region: 5-7 business days
• Business days only (no weekends/holidays)
5. Shipping Locations
Domestic: All 50 states + DC
HI/AK/PR: Additional surcharges apply
6. Tracking & Delivery
Full tracking provided via email
Signature required for orders $250+
7. Order Changes/Cancellations
Before processing: hello@murtiedeo.com
After processing: Cannot modify/cancel
8. Lost/Stolen Packages
Not responsible for porch theft after carrier delivery
File carrier claims after 10 business days
9. Shipping Issues
Incorrect address: Customer pays return shipping
Damaged in transit: Contact within 48 hours with photos
Return & Refund Policy
1. Return Window
14 days from delivery. Unopened products only.
2. No Returns On
Opened deodorants or personal care items.
3. Return Process
Email hello@murtiedeo.com with order # within 14 days.
Customer pays return shipping (we pay if defective).
4. Refunds
Processed to original payment in 5-10 business days.
Original shipping non-refundable.
Contact
Email: hello@murtiedeo.com
Phone: 919.356.8217
